Overrides: product, collection & tag rules

What an override can change

An override targets a product, a collection, or a tag, and can adjust:

• Extra processing days — e.g. +5 days for made-to-order items. Added on top of your global processing time, still respecting dispatch days and holidays.
• Fixed processing time — replace the global value entirely (e.g. exactly 10 business days for engraved items).
• Custom widget text — e.g. “Made to order for you — ships in about a week”.
• Hide the widget — for digital products or gift cards where a delivery date makes no sense.

Worked example: made-to-order products

1. In your Shopify admin, tag the relevant products made-to-order (Products → select → Add tag).
2. In ShipsBy → Settings → Overrides, click Add override.
3. Target: Tag → made-to-order.
4. Adjustment: +5 processing days.
5. Save.

Result: a store with 1 processing day and 2–4 day transit shows regular items as arriving in roughly 3–5 days, while anything tagged made-to-order automatically shows a window about 5 business days later. New products get the behavior the moment you tag them — no per-product setup.

Priority: which rule wins?

When several overrides could apply to the same product, ShipsBy applies exactly one — the most specific:

If two overrides of the same type match (e.g. a product is in two overridden collections), the one with the longer resulting estimate wins — the honest choice, since under-promising beats over-promising.

Good practices

• Prefer tags over per-product overrides — they scale as your catalog grows.
• Keep the list short. If more than a third of your catalog is overridden, your global rule is probably wrong — fix it in configuration instead.
• Use the live preview's product picker to verify which rule wins for a given product.